Comment pouvons-nous vous aider ?

Escrow locks the seller's crypto until they confirm your payment. Neither side can move the funds until the trade completes or a dispute is resolved — so a buyer can't take crypto without paying, and a seller can't take payment without releasing crypto.

At launch, USDT on the TRON network (TRC20). Always send and withdraw using this network — other networks can cause permanent loss.

When you open a trade a payment timer starts. Pay the seller and submit proof before it runs out, or the trade auto-cancels and the crypto returns to the seller.

First, make sure you submitted your payment reference and details. If the seller still hasn't confirmed, open a dispute from the trade room — escrow freezes and a person reviews the evidence.

Payments happen off-platform: you pay the seller directly with MTN MoMo, Orange Money, or QuataPay using the details shown in the trade room, then upload your proof of payment. QuataTrade never holds your fiat money.

No. Every fee is published on the Fees page and shown before you confirm. Trading fees are charged per payment method; deposits and withdrawals each carry a platform fee in addition to the blockchain network fee, and the exact amounts are displayed before you commit.

Turn on two-factor authentication (2FA) and set a transaction PIN in your security center. Only pay from an account in your own name, and confirm money is in YOUR account before releasing a trade.

Verification keeps fraudsters out and unlocks higher limits. Every verification is reviewed by a person — we never auto-approve. Your documents are encrypted and access-audited.