Privacy Policy

QuataTrade is a peer-to-peer (P2P) digital asset trading platform operated by Quata Digital Enterprise from Bamenda, Cameroon.

QuataTrade provides a secure marketplace where verified users can buy and sell supported digital assets using escrow protection. While QuataTrade facilitates peer-to-peer trading and secures supported digital assets in escrow, fiat payments are arranged directly between traders using payment methods agreed upon by them. QuataTrade does not receive, process, or hold fiat payments exchanged between users.

To operate the Platform safely, securely, and in compliance with applicable laws, QuataTrade may collect the following categories of information.

2.1 Personal Identification Information

• Full name
• Date of birth
• Email address
• Mobile phone number
• Residential address
• Nationality
• Government-issued identification documents
• Passport, National ID card, Driver’s Licence, or other accepted identification
• Selfie or facial verification images
• Signature where required
• Tax or regulatory identification numbers where legally required

2.2 Account Information

• Username
• Login credentials
• Password (stored securely using industry-standard hashing techniques)
• Two-factor authentication information
• Security questions and recovery information where applicable
• Account preferences
• Language preferences
• Notification settings

2.3 Financial and Trading Information

• Blockchain wallet addresses
• USDT (TRC20) transaction details
• Blockchain transaction hashes
• Trade history
• Escrow transaction records
• Trade timestamps
• Advertisements created by users
• Payment method preferences selected by traders
• Fiat payment confirmations or evidence uploaded during trades or disputes
• Dispute records

QuataTrade does not receive or hold users’ fiat funds. Payment information is collected only where necessary to verify trades, investigate disputes, comply with legal obligations, or prevent fraud.

2.4 Device and Technical Information

• IP address
• Browser type and version
• Operating system
• Device type
• Device identifiers
• Screen resolution
• Language settings
• Time zone
• Network information
• Cookies and similar technologies
• Browser fingerprints where appropriate for fraud prevention
• Security logs
• Access timestamps

2.5 Location Information

We may collect approximate geographic location information derived from:

• IP address
• Device settings where permission has been granted
• Account activity

Location information helps us:

• Prevent fraud
• Detect suspicious logins
• Comply with legal obligations
• Improve Platform security

2.6 Communications

We may collect information contained in communications made through the Platform, including:

• Trade chat messages
• Customer support requests
• Email correspondence
• Feedback submitted through the Platform
• Dispute communications
• Reports of suspicious activity

These communications may be reviewed where necessary to investigate fraud, resolve disputes, improve customer support, or comply with legal obligations.

QuataTrade uses personal information only where necessary for legitimate business purposes, contractual obligations, legal compliance, and Platform security. We may use your information to:

• Create and manage your account.
• Verify your identity through Know Your Customer (KYC) procedures.
• Facilitate peer-to-peer digital asset trading.
• Operate escrow services.
• Authenticate users.
• Detect and prevent fraud.
• Prevent money laundering and other financial crimes.
• Investigate suspicious activities.
• Resolve disputes between traders.
• Improve Platform performance.
• Maintain Platform security.
• Communicate important account information.
• Respond to customer support requests.
• Comply with applicable laws and regulatory obligations.
• Enforce our Terms of Service and Platform policies.
• Conduct internal audits and risk assessments.
• Develop new Platform features and services.

We do not sell your personal information to third parties.

Where applicable, QuataTrade processes personal information based on one or more of the following legal grounds:

• Your consent.
• Performance of a contract with you.
• Compliance with legal and regulatory obligations.
• Protection against fraud and financial crime.
• Protection of the legitimate interests of QuataTrade and its users.
• Establishment, exercise, or defence of legal claims.

QuataTrade uses cookies and similar technologies to improve security, enhance user experience, and support the operation of the Platform. We may use:

• Essential cookies required for Platform functionality.
• Security cookies used to protect accounts and detect fraudulent activity.
• Functional cookies that remember user preferences.
• Performance cookies that help improve Platform performance.
• Analytics cookies that help us understand how users interact with the Platform.

These technologies do not change your browser settings or access unrelated information on your device. Where required by law, you may manage cookie preferences through your browser or through the Platform when such controls are available.

QuataTrade retains personal information only for as long as necessary to:

• Provide and improve the Platform.
• Complete and verify transactions.
• Resolve disputes.
• Prevent fraud and abuse.
• Enforce our agreements.
• Meet legal, regulatory, accounting, tax, and compliance obligations.

Certain records may continue to be retained after account closure where required by law, necessary for legitimate business purposes, or needed to establish, exercise, or defend legal claims.

When personal information is no longer required, QuataTrade will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry best practices.

QuataTrade treats your personal information with care and does not sell your personal information to third parties. We may share personal information only when necessary to operate the Platform, protect users, comply with legal obligations, or provide requested services. Your information may be shared with:

• Cloud hosting and infrastructure providers supporting the Platform.
• Identity verification (KYC) providers.
• Email delivery and communication service providers.
• Security, fraud detection, and risk monitoring providers.
• Analytics and system monitoring providers.
• Blockchain networks, including the TRON network, where transaction information is publicly recorded on the blockchain.
• Professional advisers, auditors, insurers, or legal representatives where required.
• Courts, regulators, law enforcement agencies, or government authorities where disclosure is required by applicable law or a lawful request.
• Successors or acquiring entities in connection with a merger, acquisition, restructuring, or sale of all or part of QuataTrade’s business, subject to appropriate safeguards.

We require service providers that process personal information on our behalf to implement appropriate security and confidentiality measures.

QuataTrade may process and store personal information in Cameroon and in secure cloud infrastructure located in other jurisdictions, depending on the technologies and service providers used to operate the Platform.

Where personal information is transferred across borders, QuataTrade implements reasonable safeguards designed to protect your information and to ensure that it receives an appropriate level of protection consistent with applicable laws.

Protecting user information is a core priority for QuataTrade.

We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. Our security measures may include:

• Encryption of data in transit.
• Encryption of sensitive data at rest where appropriate.
• Multi-factor authentication.
• Role-based access controls.
• Least-privilege access management.
• Continuous security monitoring.
• Audit logging and security event recording.
• Fraud detection and prevention systems.
• Secure backup and disaster recovery procedures.
• Regular software updates and security patching.
• Internal security policies and staff access controls.

Although we strive to protect your information, no internet-based service or electronic storage system can guarantee absolute security. Users are also responsible for maintaining the security of their own accounts and credentials.

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request a copy of your personal information in a commonly used format where applicable.
• Object to or request restriction of certain processing activities where permitted by law.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
• Submit a complaint to an appropriate supervisory or regulatory authority where applicable.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. QuataTrade may request additional information to verify your identity before processing certain requests.

QuataTrade is intended solely for individuals who are at least eighteen (18) years of age.

We do not knowingly collect, process, or maintain personal information from anyone under the age of 18.

If we become aware that personal information belonging to a minor has been collected without appropriate legal authorization, we will take reasonable steps to delete that information and, where appropriate, suspend or terminate the associated account.

The Platform may interact with or rely upon third-party technologies and services. These may include:

• Cloud hosting providers.
• Identity verification providers.
• Email communication providers.
• Analytics and monitoring services.
• Blockchain infrastructure.
• Security and fraud prevention services.

QuataTrade is not responsible for the privacy practices of independent third-party websites or services that are not controlled by Quata Digital Enterprise. Users should review the privacy policies of those services where applicable.

QuataTrade may update this Privacy Policy from time to time to reflect changes in applicable laws, regulatory requirements, Platform functionality, security practices, or business operations.

The updated version becomes effective upon publication unless a different effective date is stated.

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

• Quata Digital Enterprise
• Operating Platform: QuataTrade
• Location: Bamenda, Cameroon
• Email: support@quatatrade.com

We will make reasonable efforts to respond to legitimate privacy-related inquiries within a reasonable period, subject to applicable law.

By accessing or using QuataTrade, creating an account, or continuing to use the Platform after this Privacy Policy becomes effective, you acknowledge that you have read, understood, and agree to the collection, use, storage, disclosure, and protection of your personal information as described in this Privacy Policy.

This Privacy Policy should be read together with the Terms of Service, Cookie Policy, Anti-Money Laundering (AML) Policy, Risk Disclosure, Trade Rules, Prohibited Use Policy, and any other applicable policies published by QuataTrade.